Booking & quotes
How do I get a quote?
Use the quote form with your pickup, destination, date and time. We send a fixed, written price with inclusions and terms — no account needed to see it.
Is the price fixed?
Yes. The written quote is the price you pay for the journey as described. If the journey changes, we'll issue a revised quote before anything is charged.
Do I need an account to book?
No. You can request a quote and book a one-off journey without an account. Accounts are for businesses that travel regularly.
Vehicles & capacity
Which vehicle should I choose?
Business and First Class seat up to three with two large bags; the Luxury MPV takes up to six passengers and more luggage. Unsure? Tell us your party and bags and we'll recommend a class.
Can I request a child seat?
Yes — add it to your enquiry and we'll arrange the right seat for your child's age. Please mention it when you book so we can fit it in advance.
Airport transfers
Do you track my flight?
Yes. Share your flight number and we monitor the arrival, adjusting the pickup to your actual landing time at no extra charge for the delay.
Where does the chauffeur meet me?
For arrivals we offer meet & greet in the arrivals hall with a name board. Exact meeting points are confirmed on your booking.
Payment & changes
How do I pay?
Payment details are arranged when your booking is confirmed, through a secure request. We don't store card details ourselves.
Can I change or cancel?
Yes. Contact the travel desk to change or cancel; the cancellation terms that apply to your journey are shown on your written quote.
What if my plans change last minute?
Call the travel desk. For live journeys we're available 24/7 and will do our best to adapt.
Still have a question?
The travel desk is happy to help before you book.
