Booking & quotes
How do I get a quote?
Enter your pickup, destination, date and time to see available online fares. Choose your vehicle class and pay securely through Stripe Checkout. If no instant fare is available, send your details to our travel desk for a written quote.
Is the price fixed?
The online GBP fare applies to the journey, vehicle class, date and time you select. If your plans change, contact the travel desk to confirm revised arrangements and any price change.
Do I need an account to book?
No account is needed to see an online fare or pay. After verified payment, our dispatch team receives your booking and arranges chauffeur coverage and pickup details.
Vehicles & capacity
Which vehicle should I choose?
Business and First Class seat up to three with two large bags; the Luxury MPV takes up to six passengers and more luggage. Unsure? Tell us your party and bags and we'll recommend a class.
Can I request a child seat?
Add your child’s age and the seat you need to your enquiry. Availability and the appropriate arrangement must be confirmed before travel.
Airport transfers
Do you track my flight?
Share your flight number and let the team know about changes. Your written quote confirms pickup timing, included waiting and any parking or delay charges.
Where does the chauffeur meet me?
Your written quote and separate booking confirmation explain the meeting point and pickup arrangements. Share your flight number, terminal and any assistance you need so the travel desk can plan your arrival.
Payment & changes
How do I pay?
For journeys with an online fare, pay the full displayed GBP total in Stripe Checkout. Your payment is recorded against your journey reference and sent to dispatch. Sending a request without an online fare does not take payment.
Can I change or cancel?
Contact the travel desk to change or cancel. Customer cancellations are non-refundable after payment. Your statutory rights are unaffected; the policy accepted at checkout remains attached to your booking.
What if my plans change last minute?
Call the travel desk as soon as your plans change. The team will review the options and confirm any change and cost before proceeding.
Still have a question?
The travel desk is happy to help before you book.
