Terms of service

Quotes

Where an online fare and Pay button are available, the displayed GBP total applies to the selected journey, vehicle class, date and time. You pay the full fare through Stripe Checkout. A fare is valid until its displayed expiry; changed journey details require a fresh fare. After verified payment, your paid booking request is sent to our dispatch team for driver assignment and pickup arrangements. Journeys without an online fare can still be sent to our travel desk for a written quote.

Bookings and changes

You can request changes through the travel desk. We will confirm any change, and any effect on price, in writing. Until confirmed, the original booking stands.

Cancellations

Customer cancellations are non-refundable after payment. Contact our travel desk as early as possible if you need to cancel or change your journey. This policy does not exclude or restrict your statutory rights, including remedies where we fail to provide the service as required by law. Any later policy update applies to new bookings; your booking retains the policy you accepted at checkout.

Payment

Online fares are charged in GBP in full through Stripe’s secure hosted checkout. The selected journey and amount are recorded with your payment reference. A card entry or return page alone does not prove payment succeeded; we record payment only after verification with Stripe. A payment receipt is separate from your chauffeur assignment. Contact the travel desk with your reference for any payment issue or amendment.

Service

We aim to arrive on time and monitor flights and traffic to help. We do not guarantee arrival times affected by circumstances outside our control, such as traffic, weather or road closures.

Contact

Questions about these terms can be sent to our team.