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Yes. The fare you see online applies to the journey, class, date and time you choose. If your plans change, call the travel desk and we’ll confirm any new price before anything changes.

No. You can see a fare and pay without an account. Once your payment is confirmed, our dispatch team receives your booking and arranges your chauffeur and pickup details.

You pay the full fare by debit or credit card on a secure checkout page. Your payment is linked to your journey reference and sent straight to the travel desk.

Call the travel desk to change or cancel. Cancellations are non-refundable once paid, and your statutory rights are unaffected.

Your booking confirmation explains the meeting point. Add your flight number, terminal and any help you need so the travel desk can plan your arrival.

Add your flight number when you book and tell us about any changes. Your confirmation sets out pickup timing, included waiting and any parking or delay charges.

Heathrow, Gatwick, London City, Stansted and Luton, plus Farnborough and Biggin Hill for private flights. Any other UK airport is priced when you book.

Business Class is an executive saloon for everyday airport and business journeys. First Class is a flagship saloon with more rear space and extra comfort. Both take up to 3 passengers and 2 large bags.

The photos show each class. Your car will be that model or a similar one in the same class.

Two large bags in Business or First Class, six in the Luxury MPV. Mention cabin bags and anything oversized, like golf clubs or a pushchair, in your notes.

Add your child’s age and the seat you need in the notes. Availability is confirmed before you travel.

Tell us the equipment size, whether it folds and any help you need. Suitability is confirmed before travel; the class alone doesn’t guarantee wheelchair access.

Yes. Every class is chauffeur-driven.

Your chosen hours, a professional chauffeur and 40 km of driving for each hour you book. The hire starts and finishes in London; extra distance is agreed separately.

Yes. Include likely stops when you book. Extra distance or time beyond what’s included is agreed with you and may change the fare.

Ask before your agreed finish time. An extension depends on availability, and any extra charge is agreed with you first.

Yes. Add the airport, flight number and pickup time. An airport pickup fee is included in the price you see when you book.

Yes. Choose “Someone else” when you book and add the passenger’s name and mobile. Booking updates still come to you.

Invoicing preferences, references and any credit terms are agreed when your account is set up and confirmed in writing.