Privacy notice

This notice explains how London Chauffeur handles information submitted through this website and its booking service.

Contact bookings@thelondonchauffeurs.co.uk or 020 8058 8082 about your information or a booking.

Information we handle

We collect the name, email address, contact number and journey details you provide. These may include pickup and destination, travel date and time, flight number, vehicle class, passenger and luggage counts, booking reference and messages to our team. If you book for someone else, make sure they know you are sharing their details for the journey.

Stripe processes card details in its secure checkout. Our booking system records payment references, amount, currency and payment status. Do not put card details, passport information or medical information in journey notes.

Why we use it

We use your details to prepare a quote, take the steps you request before a booking, handle payment, arrange your journey and answer changes or support requests. These uses support the booking contract and the steps you ask us to take before it. We keep records needed for applicable accounting, payment and operating obligations. We also use limited technical and access records to protect our systems, prevent misuse and investigate problems, based on our legitimate interest in running a secure service.

Who receives it

Our authorised booking team and the chauffeur or transport partner arranging your journey receive the information needed for their role. We use service providers for website hosting, private record storage, payments and business email. These include Stripe for payment processing and Google Workspace for booking alerts. Public location-search and road-routing providers process the place searches and route coordinates needed to calculate your journey. The booking form does not send passenger contact details to those map providers.

Optional analytics

Google Analytics starts only after you accept analytics cookies. It helps us measure page visits, booking interest, saved enquiries, checkout starts and verified payment outcomes. Our custom events exclude passenger details, journey contents, booking references, payment command identifiers and URL queries. Advertising features are disabled. Change your choice with Cookie settings. See our cookie notice.

How long information is kept

We keep information for as long as needed to manage your enquiry or journey, resolve payment or service issues, meet applicable record-keeping obligations and handle legal claims. Relevant criteria include whether the booking is active, whether an issue remains open and the retention period required for the record. Backups may retain an older copy until the applicable backup generation is replaced. Contact us to ask for a retention review for a particular record. This notice does not promise automatic deletion on a particular date.

International processing

Some technology providers may process information outside the UK. Their privacy notices explain the locations and safeguards that apply to their services. See Stripe, Google and Vercel. Contact us if you need more information about a provider used for your booking.

Your choices and rights

You can ask us for access to your information, correction of inaccurate information, or deletion where the applicable conditions are met. You may also have rights to restrict or object to processing and receive a portable copy. Withdrawing analytics consent does not affect a booking or the lawfulness of earlier consented processing. Contact us using the details above. We may need to verify who is making the request.

You can raise a concern with the Information Commissioner's Office. We would also welcome the opportunity to address it directly.

Updated 18 October 2026.